Auto Attendant

1. Dial by name (naambellen)
2. Day/night mode  (dag/nachtstand)
3. Flag dependent routing  (service mode)
4. Multiple language support (meerdere talen)

Conferencing

1. Scheduled and spontaneous conferences
2. Email invitation, participation email
3. Voice activity detection
4. Multiple conference rooms
5. Name announcement

Cell Phone

1. Parallel forking to cell phone
2. Direct inward station access, outbound calls from cell phone
3. Call back on mailbox message
4. Call back when extension becomes available

Queues

1. Agent login/logout (static/dynamic)
2. Escalation agents
3. Selectable routing algorithms (most idle, random)
4. Mixing of announcements with background music
5. Call recording
6. Call supervision, teach mode
7. Instant Message notifications about queue status
8. Call routing with night/day mode and other flags
9. SOAP integration

Hunt Groups

1. Three stage hunt group with parallel and sequential forking
2. Call routing with night/day mode and other flags
3. Call routing to final stage destination

Mailbox

1. Multiple prompts and name recording
2. Voicemail to email
3. Moving and copying of messages to extensions and groups
4. Recording of comments to messages
5. Fast forward and rewind for message playback
6. Message waiting support (MWI)
7. Call recording into mailbox

Extension Features

1. Extension specific dial plan, time zone and language support
2. Park orbit preference
3. Call redirection
4. Hot seating support
5. Camp on
6. Emergency number support
7. Intercom (2-way) and Paging (1-way unicast and multicast) support
8. Call barge in

Busy Lamp Field

1. Shared Line emulation
2. Extension, queue, hunt group and status flag monitoring
3. DND, agent status lamps
4. Park orbit key support

IVR

1. Regular expression-based routing for DTMF input and Caller-ID
2. Timeout handling
3. SOAP server-based routing

Address Book

1. User address book and domain address book
2. Black and white list support
3. CSV Import
4. From/To-header rewrite on incoming calls
5. Speed dial support

Security Features

1. SIP TLS transport layer
2. SRTP support
3. HTTPS provisioning
4. Selectable password policy

Networking Support

1. Near-end and far-end NAT traversal
2. Multiple IP-address routing in SIP
3. IPv4 and IPv6 support

Supported Operating Systems

1. Microsoft Windows (2000, XP, Vista)
2. Linux (RHEL, SuSE10, Debian 3.1)

Web Interface

• Access from anywhere
• User, domain and system mode login
• Click-to-dial
• Secure transport, provisioning of certificates

Provisioning

1. Template-based provisioning of popular SIP devices
2. Provisioning of firmware
3. Multicast plug and play
4. Reboot from web interface
5. Provisioning of XML-page access for address book

SIP-Trunking

1. Registration and Outbound Proxy modes for ITSP and PSTN gateways
2. Caller-ID indication (RFC 3325-based and Remote-Party-ID)
3. Inbound call routing
4. CO-line emulation
5. Microsoft Exchange Support

Dial Plans

1. Multiple dial plans per domain
2. Failover support
3. Dial plan-based routing to extensions

Administration

1. Email Alerts on various events
2. Multiple domains
3. Backup/restore function
4. Active CPU load monitoring

TAPI Integration

1. Integrated TAPI Service Provider (TSP)
2. Usage of favorite address book tools

Media support

• Inband and out-of-band DTMF detection
• Narrowband G.711, GSM full-rate and G.726 codec support
• Support of wideband (G.722)
• Transparent codec pass-through